Introduction

Thank you for shopping at Your Secret Warehouse. We appreciate your business and want to ensure your satisfaction with every purchase. Please read our refund policy carefully before making a purchase.

Eligibility

To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition that you received it.

Items that are personalized, customized, or made-to-order may not be eligible for a refund unless they are defective or damaged upon arrival.

Refund Process

To initiate a refund, please contact our customer service team at support@yoursecretwarehouse.com within [number of days] days of receiving your order. Please provide your order number and details of the item(s) you wish to return.

Once your return request is approved, we will provide you with further instructions on how to return the item(s) to us.

Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund.

Refund Conditions

If your refund is approved, the refund will be processed to the original method of payment within 5 working days.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to an error on our part or a defective/damaged item.

Exchange Policy

If you would like to exchange an item for a different size, color, or style, please contact our customer service team for assistance. Exchanges are subject to availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible, either by providing a replacement item or issuing a refund.