Thank you for shopping at Your Secret Warehouse. We strive to provide you with an exceptional shopping experience, and your satisfaction is our top priority. Please read our shipping and return policy carefully before making a purchase.
Shipping Methods: We offer several shipping methods to meet your delivery needs. Our available shipping methods include standard delivery, express delivery, and same-day delivery (available in select areas).
Shipping Costs: Shipping costs are calculated based on the selected shipping method, the destination address, and the weight/size of the items in your order. You can view the shipping costs during the checkout process before finalizing your order.
Delivery Time: The delivery time depends on the selected shipping method and the destination address. We strive to process and dispatch orders promptly, and you can expect to receive your order within the estimated delivery timeframe provided during checkout.
Eligibility: We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may return it within [number of days] days from the date of delivery for a refund or exchange.
Return Process: To initiate a return, please contact our customer service team at support@yoursecretwarehouse.com with your order details and reason for the return. Our team will provide you with further instructions on how to return the item(s) and process your refund or exchange.
Return Conditions:
Items must be returned in their original condition, unworn, unused, and with all original tags and packaging intact.
Returns must be accompanied by a valid proof of purchase, such as the order confirmation email or packing slip.
Certain items, such as personalized or customized products, may not be eligible for return.
Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective/damaged item. We recommend using a trackable shipping method to ensure safe and timely delivery of your return.
Refund Process: Once your return is received and inspected, we will process your refund to the original method of payment within [number of days] business days. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your bank or financial institution.
If you have any questions, concerns, or inquiries regarding our shipping and return policy or your order, please contact us at support@yoursecretwarehouse.com. Our customer service team will respond to you as soon as possible.
